Customer Service

We can be reached during regular business hours Monday

through Friday from 8:00am to 4:00pm EST. Contact our

office by calling 832-316-0823 or for a quicker response, please

feel free to contact us via email at info@scrappytailscrafts.com

The time I need to prepare an order for shipping varies. For

details, see additional information in our FAQ below.

Scrappy Tails Crafts is excited to ship products internationally.

Buyers are responsible for any customs, VAT, import duties or

taxes that may apply. Scrappy Tails Crafts is not responsible for

lost or missing packages or customs delays.

We gladly accept returns and exchanges. Please contact

Customer Service at info@scrappytailscrafts.com within 7 days

of delivery of your shipment. Items should be returned to

Scrappy Tails Crafts within 10 days and should be in new and in 

undamaged condition. Items that were customized and/or

personalized can’t be returned or exchanged. Please note that we

can’t refund original shipping costs. Buyers are responsible for

return shipping costs. If the item is not returned in its original

condition and packaging, the buyer is responsible for any loss in

value. Once your return is approved, please send your return to:

During normal off-peak times, we can accommodate order

changes, order cancellations or combined shipping on multiple

orders. Please note, we can’t accept cancellations once an order

has processed or shipped. If you need to cancel an order, please

contact us at info@scrappytailscrafts.com

The privacy of our customers is extremely important to Scrappy

Tails Crafts. We will never share any personal information – of

any kind- with third parties. The only information we collect is

through the ordering process in order to fulfill orders and

information that you are providing to us through content you

choose such as newsletters, coupons or email sign ups.